LAST UPDATED 1 June 2021
By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.
Information we collect from you
When you visit, register or order products or services on phones2pounds.co.uk you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information as well as Paypal email address (optional).
The information we collect about you may also include; address, phone number, IP address, location, company name, your chosen internet browser service provider, and device plus any information you supply voluntarily.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
How your information is used
Your information will enable us to provide you with access to all parts of our website and to supply the services you have requested. It will also enable us to contact you where necessary concerning your orders. We shall also use and analyse the information we collect so that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.
Disclosure of information
The information you provide to us may be accessed by or given to third parties in order to enable us to process your order Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. Third parties will not be allowed to use your personal information for their own purposes.
If Phones 2 Pounds provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use certain features on our site.
Security and Data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at firstname.lastname@example.org
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
All comments, queries and requests relating to our use of your information are welcomed and should be sent via our contact form.